Gray Line Hawaii Tours

Need Help? (888) 206-4531

Hawaii FAQs

Frequently Asked Questions
This comprehensive resource provides quick answers to your questions. If you require additional information please email us or phone us at 888-206-4531 in the US, or 808-833-3000. The Reservations Department is available 6:00 am to 7:00 pm HST.

Quick Contact Information

Toll free in the U.S. and local phone number Facsimile number
Oahu Reservations 888-206-4531 or 808-833-3000 808-833-3473
Groups and Private Charters 888-909-2288 or 808-836-2288 808-834-1960
Oahu Dispatch 808-833-6300 808-836-0692
Maui Office 808-877-4242 808-871-7262
Kauai Office 808-246-0122 808-632-0369
Big Island Office-Kona 808-329-8008 808-329-0985

General Information

Can I reserve Hawaii tours by phone?
Our Reservations Department is ready to take your phone calls 6:00 am to 7:00 pm HST. They can be reached at 888-206-4531 or 808-833-3000.

I have a group coming to Hawaii. Who should I contact to find information and make arrangements?
Please contact our Groups and Private Charters Specialists at 888-909-2288 or 808-836-2288. You may also email groups

Can I reserve this tour when I get to Hawaii?
It is recommended you pre-book to avoid disappointment as many of our tours and products are popular and can be sold out early. If you wish to wait and reserve when you arrive please phone our Reservations Department at 808-833-3000 if it is less than 72 hours prior to tour date.

What is the cancellation policy for reservations reserved at this website www.polyad.com?
Land Tours canceled with 24 or more hours notice are refunded in full less 10% processing fee. Land Tours canceled with less than 24 hours notice are fully charged. There are no cancellations or refunds for One Day/Fly Away Tours.

Do your Hawaii tours operate Christmas, Thanksgiving and other holidays?
Many of the places we stop while on tour are closed on Christmas (December 25), Thanksgiving (third Thursday in November) and New Year's Day (January 1). We would be happy to check a specific tour for you. Please contact Reservations at 888-206-4531 or 808-833-3000 to inquire.

Can I be dropped off at my hotel or in the city after my tour?
Generally we pick passengers up at major hotels or airports. We return our guests to place of pick up. We cannot accommodate luggage on tour. We cannot pick passengers up at the airport and return them to a hotel.

What languages are available for this tour?
Our tours are available in English only. Privately chartered vehicles have a choice of qualified guides that speak a variety of languages.

How far in advance can reserve tours?
You may reserve tours up to a year in advance.

I don't know what date I am traveling yet. Can I reserve a tour and leave it open dated?
Our system does not allow for tours to be reserved without a date or a place of pick up.

When do I receive confirmation of my reservation?
You should receive confirmation of online reservations within two business days.

Do you offer shuttle service to and from the airport?
Yes we do! Click on the home page "Shuttles Services" button or choose your preferred island.

What should I wear on tour?
Please wear comfortable attire and shoes. Many tours traverse uneven walking surfaces. Sturdy, closed-toe shoes are recommended. Bring a light sweater or jacket to Waimea Canyon (Kaua'i), Haleakala (Mau'i), Volcanoes National Park (Big Island) and any tour with air transportation.

What should I bring on my Hawaii tour?
You should bring items that allow you to be comfortable. You should wear sunscreen and bring a camera. Please do not leave anything of value unattended on the coach.

What is the "no bags" policy at the Arizona Memorial?
The U.S. Department of the Interior has instituted security guidelines which prohibit any item that offers concealment at Pearl Harbor. This includes purses, backpacks, fanny packs, etc. Stroller pockets must be emptied. A small camera is permitted.
You may check http://www.nps.gov/usar/planyourvisit/index.htm for full details.

Will we see lava on the Volcano Adventure Tour?
We cannot predict weather or lava viewing conditions. This volcano tour features change daily. We do not guarantee the sighting of active lava flows. Surface lava may be present but may not be viewable due to environmental conditions or time constraints.

Do you have ADA compliant vehicles?
Yes, we do have coaches with lifts. Please phone our Reservations Department at 888-206-4531 or 808-833-3000 to check availability.